Emergency Assistance

The Study Abroad Office (SAO) is available 24 hours a day, 365 days a year to assist students and faculty while on study abroad programs. The SAO will consult with members of the Study Abroad Emergency Response Team (SAERT), as needed, and connect the individual to appropriate resources.

Emergencies

  • For medical emergencies, seek medical help first!
  • For emergency assistance during office hours (8:00 am – 5:00 pm EST), please contact the Study Abroad Office.
    • Ph.: + 1 919.515.2087
  • Outside office hours please call the NC State University Police Department (UPD). UPD will contact the Study Abroad Emergency Response Team.
    • Ph.: + 1 919.515.3000
  • Collect calls are accepted by the SAO and UPD.
  • After receiving assistance on-site, as soon as possible, please submit a Study Abroad Incident Report.
  • Mandatory Check-In in Case of Crisis in Your Location

    • All faculty directors and students are expected to check in with the Study Abroad Office if there is a major emergency situation (terrorist activity, acute political unrest, natural disaster) in the location in which they are studying or traveling.

Non-Emergencies

  • For assistance during office hours (8:00 am – 5:00 pm EST) please contact the Study Abroad Office.
    • Ph.: + 1 919.515.2087
  • Please complete and submit a Study Abroad Incident Report for all incidents, including non-emergencies.

Counseling

  • Emergency counseling service is available 24 hours a day, 365 days a year.
  • If you need to speak to a counselor outside regular business hours, call the NC State Counseling Center.
    • Ph.: +1 919.515.2423; select the option to speak with the crisis hotline and you will be directly connected

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act)

  • The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires US colleges and universities who participate in Title IV federal student financial aid programs to disclose information about crime on and around their campuses, or in off-campus facilities. Study Abroad programs are subject to the Clery Act; therefore, the Study Abroad Office must submit information about crimes to the NC State University Police.
  • Please complete and submit a Campus Security Authority Incident Report Form and Study Abroad Incident Report Form as soon as possible after becoming aware of a crime or any other incident.

Study Abroad Emergency Assistance Secure Website 

Members of the Study Abroad Emergency Response Team (SAERT), University Police Emergency Communications Officers, Office of International Affairs and Study Abroad Office staff have access to a password protected secure webpage that provides additional resources and instructions.

Secure Emergency Response page information:

  • SAERT contact information
  • Internal Office Emergency Guidelines
  • Instructions for Campus Police
  • Insurance Coverage information